Privacy policy

Inquiries and feedback

Our forms prepare WhatsApp or email drafts using details you enter, such as your name, company, contact details, country, products, quantities, delivery needs or review. Opening a WhatsApp draft passes its text to WhatsApp; email links open your email application. You choose whether to send the message. We use messages we receive to respond to inquiries and feedback. Reviews are not published automatically.

Website activity

We use Google Analytics for visit statistics, including pages viewed, browser and device information, approximate location, contact-link clicks and form-submit events. Limited JavaScript error details also help us find technical problems. Microsoft Clarity collects page interactions, such as clicks and scrolling, and can produce heatmaps and session replays to help us improve the website. These services may use cookies and browser identifiers.

Browser storage

Product comparison selections are stored in your browser for the tab session. An internal-visit cookie used to exclude staff and testing visits from analytics can last one year. You can manage cookies and site storage through your browser settings.

Service providers and retention

Cloudflare hosts this site and processes connection information, including IP addresses, to deliver it. Google, Microsoft, WhatsApp and the email services used to send and receive messages also process information under their own policies.

Retention varies by service and account settings. This site's Google Analytics retention setting and a fixed deletion schedule for inquiry correspondence have not been confirmed. Microsoft currently documents 30 days for Clarity replay data and 9 months for click and heatmap data and labeled or favorited sessions.

Contact

For privacy questions or questions about a message you sent, contact samuelzheng@yjhehui.com.